Add ability for signed-in users to CC other users on support requests

You can add the ability for signed-in users to add CCs to new and existing support requests in Help Center. When a CC is added to a support request, the copied user will receive email notifications for ticket updates.

Note: The CC option is available for support requests by default in standard themes and themes that were customized after December 14th, 2015.

After you add the code to your custom theme, you must enable the feature (see Setting CC permissions).

Applicable template

• Request page

Applicable object

• {{#form 'comment' class='comment-form'}}...{{/form}}

Recipe

• Insert the following snippet inside the comment form.

  {{#if help_center.request_ccs_enabled}}  
    <div class="comment-ccs">
       {{token_field 'ccs'
          class="ccs-input"}}
    </div>
   {{/if}}